Orders Cancellation Policy
Order Cancellation & Modification Policy
Latest Update: January 12, 2026
At Soveprint, we move quickly to get your order into production. Please review our policy regarding cancellations or changes to your order below.
1. 12-Hour Cancellation & Change Window
You have a 12-hour window after placing your purchase to request a cancellation or make changes to your order details, including:
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Item size or color.
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Item quantity.
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Shipping address.
After this 12-hour timeframe, your order automatically enters our production and packaging phase. Once this process begins, we are strictly unable to modify or cancel the order.
2. How to Request a Change
To cancel or change your order within the 12-hour window, please contact us immediately via:
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Submit a ticket: Visit our Contact Us page.
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Email: support@soveprint.com
Important: Please include your Order Number in the subject line for faster processing.
3. Non-Eligible Cases for Cancellation
We cannot accept cancellation or modification requests in the following scenarios:
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After 12 Hours: The order has already been sent to production or is being packaged.
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In Transit: The order has already been picked up by the carrier.
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Missing Items: If you forgot to add an item to your order, please place a new order for the additional quantity.
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Address Correction (Late): Any address change requests received after the 12-hour window will not be processed. The order will be shipped to the address provided at checkout, and Soveprint will not be held responsible for non-delivery in such cases.
4. Refunds for Cancellations
If your cancellation request is received within the 12-hour window, we will process a full refund to your original payment method. Please allow 3–5 business days for the credit to appear on your bank statement.
CONTACT INFORMATION
Customer satisfaction is our priority. If you have any questions, feel free to reach out:
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Email: support@soveprint.com
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Address: 16 Hung Vuong, Nguyen Nghiem, TP. Quang Ngai, Quang Ngai Province 570000, Vietnam.
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Support Time: Monday–Friday, 9:00 AM – 5:00 PM (GMT-08:00) PST (LA)
