AfterShip Help Center

Latest Update: January 12, 2026

Order Processing & Modifications

• 12-Hour Window: Orders can be cancelled or modified (size, color, or shipping address) within 12 hours of being placed. After this period, orders enter production and cannot be changed.

• Standard Shipping: The estimated delivery timeframes provided in our policy apply to standard shipping methods.

• International Orders: Please note that international shipments may experience additional delays if they are held for customs inspection. Soveprint has no influence over the customs process and we apologize for any inconvenience caused by such delays.

For more detailed information, please visit our:

• Shipping Policy

• Returns & Refunds Policy

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Reason why you are not happy with your items: *

• I received wrong/damaged/faulty items
• I got some package/s but not all my order (The items above are missed)
• I haven't received my order yet
• Other reason

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